Privacy and Confidentiality Policy
Your Personal Data
What we need
Llandudno Holdings LLP will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect the minimum necessary personal data about you which, does not include any special types of information or location based information. This does however include name, address, email, bank details etc.
How do we collect personal data?
We get personal data when you enter into a contract with us (usually a lease or tenancy agreement or in some cases insurance you have chosen to place through us) or when you or your agent corresponds with us (e.g. you buy a leasehold property, fill in a direct debit mandate or an insurance questionnaire, write to, email or message us through our website).
Why we need it
We need to know your basic personal data in order to be able to fulfil the terms of our contract with you such as collection of rent, premiums, communicating with you in line with this overall contract. We will not collect any personal data from you we do not need in order to fulfil our contract with you.
Do we share your data?
We only share your information with third parties where this is necessary to fulfil and manage your contract with us, make credit decisions, and with those organisations who process data on our behalf (e.g. our main database is stored “in the cloud”, on computer servers in the UK). Under certain circumstances, we may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
What we do with it
All the personal data we process is processed by our staff in the UK. For the purposes of IT hosting and maintenance this information is located on servers within the UK. No third parties have access to your personal data unless the law allows them to do so.
How long we keep it
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time our financial records will be destroyed. Some data about managing properties and contracts will be kept longer, and this may include personal data (such as name and address on a letter). We do not use your information for marketing purposes.
What are your rights?
If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected (“rectified”) or deleted. You have the right to “data portability” for the information you provide to us, meaning you can request a copy of your Personal Data in a commonly used electronic format.
How do I complain?
If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer, who will investigate the matter, in writing. DataProtection@mosynestates.co.uk or 2nd Floor, 2 Mostyn Street, Llandudno LL30 2PS.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
Website – additional content:
We may obtain information about your general internet usage by using a text file (known as a “cookie”) which is stored on your device. Cookies contain information about your use of our services. They help us to improve our Site and to deliver a better and more personalised service. They enable us to:
- estimate our audience size and usage pattern;
- store information about your preferences, and so allow us to customise our Site according to your individual interests;
- speed up your searches;
- recognise you when you return to our Site.
Our cookies fall into three broad categories:
- Essential cookies – These cookies are necessary for the technical operation of our Site. For example, they are used to identify users who have logged into and out of our Site. When you close your browser, these cookies are deleted.
- Information cookies – These cookies are used for the purposes of recording information about how you use our Site, in accordance with this Policy. This information is used to analyse the URLs from which you arrive at our Site, to determine which pages and features within the Site are popular, and to deliver an improved service to you.
All cookies we serve through our Site will expire once they are no longer required, and in any event after a maximum of 2 years.